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Remote Support

We offer remote support, as we know clients need to be back up and running as soon as possible. We will always try and resolve your issue over the phone before sending an engineer out to site.

Works behind firewalls  |  Highest security standard  | Access to unmanned computers | Optimised performance

Remote Access

How It Works

With our Remote Support Solution, we can support you remotely. No installation of any software is required, just run a very simple and small application on your PC/Server.

The major difficulties in using remote control software, are firewalls and blocked ports, as well as NAT routing for local IP addresses. If you use the remote support facility, you don’t have to worry about firewall, Alt Source will find a route to your PC/Server.

The remote support is a very secure solution. All versions feature completely secure data channels, with key exchange and AES (256 bit) session encoding, the same security standard used by https/SSL.

With your consent we can easily get direct 24/7 access to unmanned computers and servers. With no additional costs for permanent installation on your home computer, office computer or server.

Whether you have a LAN, or dial-up connection, the remote support optimises display quality, and speed depending on your network connection.

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